The product must be unused, unworn, unwashed, and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn

The product must include the original tags, user manual, warranty cards, freebies, and accessories

The product must be returned in the original and undamaged manufacturer packaging/box.

If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please file a return request on the website within 14 days.

For selected categories, we accept a change of mind: Men's Fashion, Women's Fashion, Men's Bags, Women's Bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women's intimate apparel, men's innerwear, swimwear, eyewear, jewelry, watches, duffel bags, shoe-care.